Despite masks no longer being mandated we will still be asking you to wear a mask when you come in, despite the relaxation of the rules. This is for several reasons - we have many vulnerable clients and several of our team also have vulnerable family members. Our vets work 11 hour days and could meet in excess of 20 different owners which is a huge exposure risk to both us and to our clients. The team has to work in very close proximity at times to be able to treat your pet, again increasing exposure risk. We are a very small team and if we loose a staff member to covid this significantly impacts the level of care we can offer to your pet and we may have to close entirely - we have no 'back up' vets to call on at short notice and there is an extreme staff shortage across the whole veterinary sector.
IF YOU ARE UNABLE TO WEAR A MASK/ FACE COVERING PLEASE LET STAFF KNOW AND WE WILL DISCUSS THE AVAILABLE OPTIONS.
If you have any Covid-like symptoms we will ask you to wear a mask - if you are not able to do this, then the vet will either consult in the car park (if appropriate) or chat to you on the phone and then bring your pet inside whilst you wait in the car.
If you or anyone in your household has COVID-19 or is isolating please contact us before coming to the surgery. If you have COVID -19 you will not be allowed to enter the practice.
We will be allowing TWO people in with their pets per appointment (see details below)
Staff will update you on the current protocol when you arrive for your appointment. We’re maintaining these measures to protect you, your animals and ourselves - please continue to respect our decisions and any staff requests.
We are allowing clients into the practice with their pets, but will be requesting you continue to wear a mask or face covering unless you are exempt, regardless of your vaccine status. This is as a courtesy to our staff and to continue to minimise the risk to our staff. Two people per appointment only will be able to come in and we are limiting the number of people in the building. If you have children with you, we will meet you at the door and bring your pet in whilst you wait in the car. If you have multiple pets, we can assist in bringing them in.
If anyone in your household has tested positive for Covid, please inform us as soon as possible before you arrive. If the appointment is not urgent it will be rescheduled.
These protocols are reviewed regularly. The dates are not fixed; protocols will depend on the covid situation at the time, and may change at short notice.
Please call when you arrive to let us know you are here, and make sure we have your contact number. We will let you know when it is safe to come to the front door.
Please wear a mask or face covering when you come in and use the hand sanitiser on entry and exit.
We will not be accepting any cash/cheque payments - it will be card/Applepay/Googlepay payments only.
These measures are in place to try to protect both staff and clients and to enable the practice to remain open. Please continue to treat staff courteously and respect any requests or decisions made by the staff.
Appointment availability is significantly reduced - Please allow for this.
REPEAT PRESCRIPTIONS :- Please order 24 hours in advance. Call when you are in the car park and we will take payment/drop the medication outside for you.
Please call if you have any questions or if you are worried about your pet. Always call in advance before coming down to the surgery. Please DO NOT attend the surgery if you are self-isolating or have any flu-like symptoms - call us for advice. This is a rapidly evolving situation and the above protocols may change at short notice, especially if our vets or nurses become unwell. We may have shorter opening hours, especially at weekends when we may need to close early, or close completely at short notice - please call to check. The out of hours number if we are closed is 01707 669900 or 01707 666399